Delivery & Return
Free delivery is available on all orders. Below are the details of our shipping and return process.
Delivery Options Overview
At Ebicootero, we value transparency, reliability, and customer satisfaction. Below is our detailed Shipping Policy and Return & Refund Policy to give you peace of mind when shopping with us.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Larg Items
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Standard Delivery |
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|---|---|
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Get it in 5-9 working days. |
FREE |
Delivery times may vary due to external conditions such as weather or transport delays.
Exchange or Return of Goods
We strive to ensure your satisfaction with every purchase. Please review our return guidelines below:
- Easy Returns Within 30 Days: You can return items within 30 days of delivery for a full refund.
- Condition: Items must be unused, in their original condition, and returned in the original packaging.
Damaged or Defective Items:
- Report damaged or defective items within 48 hours of delivery.
- Provide photos for review, and we’ll offer a replacement or full refund.
- Return Shipping: Covered by Ebicootero for defective or damaged goods.
Change of Mind Returns:
- Return unused and undamaged items within 30 days.
- Customers are responsible for return shipping costs (estimated €15-€25).
Refund Processing:
- Refunds are processed within 5 business days of receiving the returned item.
- You’ll receive confirmation via email once the refund is issued to your original payment method.
FAQs
Currently, we ship exclusively to Ireland and Finland. We’re working to expand our reach in the future!
We accept payments via Credit/Debit Cards, Apple Pay, Google Pay, PayPal, and the SumUp platform, offering our customers flexible and secure payment options.
Absolutely! During checkout, you can specify an alternate shipping address for your gift purchase.
Order processing typically takes 1-3 business days. Once shipped, delivery times are estimated at 5-9 business days, depending on your location within Ireland or Finland. This makes the total estimated delivery time 6-12 business days from when you place your order.
After your order is shipped, you will receive a tracking link via email.
To track your order, visit our Tracking Page. Enter your shipment number to see the status of your package. Your shipment number is provided in the confirmation email sent after your order is processed.
Welcome to Ebicootero, your trusted specialist in high-powered electric bikes.
At Ebicootero, we are passionate about revolutionizing the way people move and explore, combining cutting-edge technology with sustainability and style. Our mission is simple: to provide exceptional electric bikes that enhance your riding experience while promoting eco-friendly transportation.
Who We Are
Ebicootero Ltd is proudly registered in England and Wales, with our registered office at:
Tideway, The Point, 37 N Wharf Rd, London W2 1AF, United Kingdom.
We are a company committed to delivering innovation, quality, and satisfaction. With a strong focus on performance and reliability, we curate the finest selection of electric bikes, featuring only the best brands in the industry. Each bike in our collection is meticulously chosen to meet the diverse needs of riders, whether you're commuting, adventuring, or simply enjoying a leisurely ride.
