Frequently Asked Questions
Got a Question? We’ve Got the Answer!
What makes Ebicootero products stand out from others in the market?
Ebicootero products are crafted with exceptional quality and precision. We prioritize durability, performance, and customer satisfaction, ensuring that every product meets the highest standards.
Are Ebicootero products eco-friendly and ethically produced?
Yes! Ebicootero is committed to sustainability and ethical practices. Our products are designed to minimize environmental impact while maintaining top-notch quality.
Does Ebicootero ship internationally?
Currently, we ship exclusively to Ireland and Finland. We’re working to expand our reach in the future!
What forms of payment are accepted?
We accept payments via Credit/Debit Cards, Apple Pay, Google Pay, PayPal, and the SumUp platform, offering our customers flexible and secure payment options.
Can I make a gift purchase and send it to a different address?
Absolutely! During checkout, you can specify an alternate shipping address for your gift purchase.
How long does shipping take?
Order processing typically takes 1-3 business days. Once shipped, delivery times are estimated at 5-9 business days, depending on your location within Ireland or Finland. This makes the total estimated delivery time 6-12 business days from when you place your order.
After your order is shipped, you will receive a tracking link via email.
Where is my order?
To track your order, visit our Tracking Page. Enter your shipment number to see the status of your package. Your shipment number is provided in the confirmation email sent after your order is processed.
How can I contact Ebicootero for support?
For any questions or assistance, feel free to reach out to our customer support team:
- Email: contact@ebicootero.shop
- Address: Tideway, The Point, 37 N Wharf Rd, London W2 1AF, United Kingdom (No Return Address)
Do you offer returns or refunds?
Yes, we do! Please refer to our Return and Refund Policy for detailed information about returns, refunds, and exchanges.
What happens if there is a delay in shipping?
While we strive to meet the estimated delivery time of 6-12 business days, occasional delays may occur due to factors beyond our control, such as weather conditions or logistical issues. If you experience a delay, please contact our support team for assistance.
We hope this FAQ answers your questions! If you need further assistance, don’t hesitate to reach out to us.
